DETEKCAM Frequently Asked Questions (FAQs)

4. What features does the app offer?

DETEKCAM offers AI-powered hidden camera detection, including lens-to-lens, infrared, and magnetic wave detection.

5. How accurate is DETEKCAM in detecting hidden cameras?

DETEKCAM has an 89% accuracy rate, though effectiveness depends on environmental factors and camera placement.

6. Can DETEKCAM detect all types of hidden cameras?

It can detect most hidden cameras, including those with lenses, infrared lights, or emitting magnetic waves. However, it may not detect all advanced or non-standard hidden cameras due to evolving technology.

7. Can I use DETEKCAM in complete darkness?

Yes, DETEKCAM’S infrared and lens detection features work in low-light or dark environments. However, when using lens detection, make sure to turn on your device’s flash for the best results.

8. Can DETEKCAM detect hidden microphones or audio bugs?

DETEKCAM primarily focuses on camera detection but may detect certain electromagnetic signals.

9. Does the app work offline?

DETEKCAM requires an internet connection for optimal functionality, including scanning, community alerts, updates, and real-time features.

10. Can DETEKCAM scan multiple rooms at once?

It is recommended to scan one room at a time for accuracy.

11. How do I create an account?

Open the app, tap "Sign Up," and follow the instructions. You need to verify your email and enter personal details.

12. How do I log in/out?

Tap "Log In" and enter your email and password. To log out, go to settings and select "Log Out."

13. How do I reset my password?

Tap "Forgot Password" on the login screen and follow the instructions to reset your password via email.

14. I didn’t receive the email verification. What should I do?

Check your spam/junk folder, wait a few minutes, and request another verification email. Ensure you entered the correct email address.

15. What subscription plans are available?

• Intro Plan: Free (Ad-supported) - Basic camera detection, chatroom, notifications, community forum, and weather alerts.
• Premium Plan: SGD 1/month (if paid 12 months in advance) or SGD 3/month (cancel anytime) - Includes infrared and magnetic wave detection, games, family alerts, emergency alerts, and verified places.
• Elite Plan: SGD 3/month (if paid 12 months in advance) or SGD 5/month (cancel anytime) - Includes all Premium features, ad-free experience, and future updates.
Note: Some features marked with ^ are coming soon.

16. Can I switch between subscription plans anytime?

Yes, you can upgrade or downgrade anytime. Adjustments will be made based on your remaining balance.

17. Is there a refund policy?

Refunds are handled on a case-by-case basis. Contact customer support for assistance.

18. What happens if my payment fails?

Your subscription may be paused until the payment is successfully processed.

19. Can I transfer my subscription to another device?

Yes, as long as you log in with the same account.

20. How does DETEKCAM handle personal data?

DETEKCAM only collects minimal data necessary for functionality. It does not store scanning history or share data with third parties.

21. Is my data secure?

Yes, DETEKCAM uses SSL and AWS KMS encryption to protect your data.

22. Can someone hack into DETEKCAM to track my scans?

No, DETEKCAM employs advanced security measures to ensure privacy.

23. Can I adjust my privacy settings?

Yes, through device settings:
• iOS: Settings > DETEKCAM > Modify permissions.
• Android: Settings > Apps > DETEKCAM > Permissions.

24. The app is crashing/freezing. What should I do?

Restart the app or device, check for updates, clear the cache, or contact support.

25. Why is the app not detecting hidden cameras in certain areas?

Lighting, surface materials, and the type of camera affect detection. Follow the detection guide for best results.

26. Why does the app require camera and network permissions?

Camera access is needed for lens detection, and network permissions enable real-time features.

27. If you encounter a blank or black screen during scanning

It may be because the app does not have permission to access your camera. Please check your device settings and ensure camera access is enabled for DETEKCAM so it can function as intended.

28. Why does the app show false positives?

Reflective surfaces and other electronic devices may cause false positives.

29. Is there a community forum?

Yes, DETEKCAM includes a community forum as part of the Intro plan and higher.

30. How do I report a bug or suggest a feature?

Use the app’s feedback section or contact customer support.

31. How do I contact customer support?

Through the app or email or chatbot available on the website and app.

32. Can I use DETEKCAM in hotels, Airbnbs, or public places?

Yes, it is safe to use and helps ensure privacy in accommodations.

33. What should I do if I find a hidden camera?

Report it to the relevant authorities or management.

34. Can I use DETEKCAM to scan my car?

Yes, DETEKCAM can detect hidden cameras in various locations, including cars.

35. What are the terms of service?

The terms of service are available in the app settings or on our website.

36. Is there a privacy policy?

Yes, DETEKCAM has a comprehensive privacy policy available on our website.

37. Are there any usage guidelines?

Refer to the terms of service for guidelines and restrictions.

38. What devices and operating systems are compatible?

• Android: Devices running Android 6.0 or newer, with Snapdragon CPUs or similar, and at least 3GB RAM.
• iOS: iPhones with iOS 15 or newer, with an A11 Bionic processor (iPhone 8 and newer) and at least 3GB RAM.

39. Are there any upcoming features or updates?

Follow our social media channels and website for announcements on new features and updates.

40. What are Community Alerts?

Community Alerts are safety reports submitted by DETEKCAM users about suspicious activities, hidden camera sightings, or unsafe locations. These alerts help raise awareness in local areas.

41. Who can post a Community Alert?

Any user with a verified account may submit a Community Alert. All submissions go through moderation and validation before being distributed.

42. How do I receive Community Alerts?

Alerts are sent as push notifications. You must enable location access so alerts relevant to your current area can reach you.

43. Can I disable Community Alerts?

No — Community Alerts cannot be disabled. They are an essential part of DETEKCAM’s mission to protect users by sharing local safety information.

44. How reliable are Community Alerts?

Community Alerts rely on user reports. While we filter and moderate submissions, false or outdated alerts may still be possible. Always verify your environment and exercise caution.

⚠️ Important Note:

Community Alerts are user-generated reports and may not always be verified. They are meant to raise awareness, but you should still exercise your own judgment and, if necessary, contact local authorities.

45. What is an Emergency Alert?

An Emergency Alert is a distress signal you can send to your pre-set emergency contacts. It shares your live location immediately so they can respond quickly.

46. What types of Emergency Alerts are available?

There are two types of Emergency Alerts in DETEKCAM:

• Physical Emergency Alert – used when you feel physically threatened or unsafe.
• Health Emergency Alert – used when you are facing a medical or health-related emergency.

47. How do I set up my Emergency Contacts?

You can add and manage emergency contacts in the app under Profile → Emergency Contacts. Ensure the people you choose are reachable and responsive.

48. Do I need to keep location services on for Emergency Alerts?

Yes. Location sharing is crucial for Emergency Alerts to work properly so your contacts know where you are in real time.

⚠️ Important Note:

Emergency Alerts are designed to notify your chosen contacts quickly, but they are not a replacement for calling emergency services (police, ambulance, etc.) in life-threatening situations. Always contact local authorities directly when possible.

49. What are Weather Alerts?

Weather Alerts provide timely warnings about severe weather conditions—such as storms, flooding, or typhoons—that may pose safety risks in your area.

50. What is the source for Weather Alerts?

DETEKCAM obtains weather data from trusted meteorological agencies and affiliates to deliver accurate, real-time alerts.

51. Can I control which types of Weather Alerts I receive?

No — Weather Alerts cannot be customized. All users receive the same critical alerts relevant to their location.

52. Why didn’t I get a Weather Alert others did?

Alerts are based on your current location. If location services were off, or if the alert was for a nearby area not covering your location, you may not receive it. In some cases, inaccurate location may occur due to poor GPS reception (e.g., indoors or weak signal), resulting in incorrect coordinates.

53. Will Weather Alerts use up my battery or data?

No — DETEKCAM uses optimized background services that check for updates without significant battery or data usage.

⚠️ Important Note:

Weather Alerts in DETEKCAM are for safety advisories only. They are not a substitute for official government-issued warnings. For life-threatening weather emergencies, always follow your local authorities and emergency services.